GoTo User Guide

a. Phone: 

• Using your phone's application store (Google Play Store, Apple App Store, etc.) download the 'GoTo' application.

b. Computer:

• Visit https://meet.goto.com/install.
• Select 'Download the App' icon. The download will begin on your computer.
• Once downloaded, the GoTo icon should appear on your desktop.

a. Text Reminder:

• If you are enrolled in text reminders, you should receive a text message approximately 24 hours prior to your scheduled session.
• The test message will appear similar to: 

"Telehealth Appt     https://meet.goto.com/123456789     Thu, Apr 10 at 4:00 PM     1-719-550-1011"

b. Email Reminder:

• If set up on email message reminders, you should receive an email message approximately 24 hours prior to your scheduled session.
• The email message should be sent from an address ending in @support.reliatrax.net. 
• The email message will appear similar to:

"You have an upcoming telehealth appointment:     https://meet.goto.com/123456789     Thursday, April 10 at 4:00 PM"

a. Clicking the link included in the text message reminder or email message reminder should prompt the GoTo application to open, connecting to the applicable session.

b. If GoTo does not open, manually open the GoTo application on your device.

• Select the 'Join a session' icon.
• Enter the Session ID into the 'Session ID or name' bar. The Session ID can be found at the end of the link provided in your text or email reminder. "https://meet.goto.com/123456789"
• If prompted, enter your name into the 'Display name' bar.
• Select 'Done'.
• Turn on audio and camera by selecting the 'Mic' and 'Camera' icon.
• Click the 'OK, I'm ready' icon.

c. If the session has begun, you will be entered into the session. If the organizer has not yet begun the session, the 'OK, I'm ready' icon will switch to 'Waiting to join the session'. You will be entered into the session when the organizer begins.

 If you have any difficulties when connecting to GoTo, please contact our office at (719) 550-1011 within five (5) minutes of the session start time for troubleshooting and assistance. 

If you encounter issues while attempting to download the GoTo application, connect to your scheduled session, or using the GoTo application, please use the button below to view the GoTo Support page.